Mentem.lab Policies

Last Updated:  November 1, 2024

Welcome to our website featuring the Gino Conversational Agent. By accessing or using our services, you agree to be bound by these Terms of Service (the “Terms”). Please read them carefully.

1. Acceptance of Terms

By using Gino, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree, please do not use the service. Users under 18 years old must have parental or guardian consent to use Gino.

2. Nature of the Service

Gino is an AI-driven conversational agent designed to provide information and assistance. Because Gino uses AI/ML services to make predictions and generate content, it is crucial that you understand the following:

• Risk Assessment and Oversight: Gino may make or assist with consequential decisions that could impact fundamental rights, health, or safety. You must evaluate the potential risks associated with your specific use case and implement appropriate human oversight and safeguards to mitigate these risks.

• Examples of Consequential Decisions: These include but are not limited to medical diagnosis, medical advice, or any use impacting a person’s well-being. It is your responsibility to ensure that such use is appropriate and supervised.

3. Responsibility for Use

By engaging with Gino, you agree to:

• Be fully responsible for all decisions made, advice given, actions taken, and any failures to take action based on the information or assistance provided by Gino.

• Understand that AI/ML services, including Gino, use machine learning models that generate predictions based on patterns in data. The output is probabilistic, meaning it may not always be accurate or suitable for your specific use case.

• Evaluate Gino's output for accuracy, reliability, and appropriateness before taking any action based on it.

4. Content Ownership

All content generated by or related to the Gino Conversational Agent is the property of MentemLab. You are granted a limited, non-exclusive, and revocable license to use this content solely for personal or internal purposes.

5. Parental Consent for Minors

Users under the age of 18 must have parental or guardian consent to use Gino. If you are a parent or guardian, you are responsible for monitoring and supervising your child's use of the service.

6. Limitation of Liability

MentemLab is not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of Gino. This includes but is not limited to decisions affecting health, safety, or well-being based on Gino’s output. Use the service at your own risk and with appropriate caution.

7. Disclaimer

Gino’s responses are generated using AI models that may produce inaccurate or inappropriate content. The service is provided "as is," and we make no representations or warranties regarding its accuracy or reliability.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Continued use of the service constitutes acceptance of the modified Terms.

Last Updated:  November 1, 2024

Welcome to our website, where users can interact with our conversational agent, Gino. We are committed to protecting your privacy and ensuring your data is handled responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect
Personal Information: We may collect information you provide directly, such as your name, email address, or any details you share in interactions with Gino.
Interaction Data: We collect and store chat transcripts from your interactions with Gino to improve our services and optimize our models.
Usage Data: We may collect technical data such as your IP address, browser type, and usage patterns to enhance the user experience and for security purposes.

 2.How We Use Your Information
Service Improvement: The data collected from your interactions is stored in our AWS-hosted database and used solely for analysis and model optimization to enhance Gino’s performance.
Technical Maintenance: We use the data to maintain the website’s functionality and ensure a smooth user experience.
Communication: If you provide your contact information, we may use it to respond to inquiries or provide updates relevant to our services.

3. Data Storage and Security
We use AWS services to securely store data in out databases. Our security measures include encryption and regular monitoring to protect your information from unauthorized access or disclosure.
We do not share your interaction data with third-party LLM services or AWS, except as required for hosting and maintaining our website.

 4. Data Retention
We retain interaction data for as long as necessary to achieve the purposes outlined in this policy, or as required by law. You may request the deletion of your data by contacting us.

5.Your Privacy Rights
Access and Deletion: You have the right to access, update, or request the deletion of your personal data. Please contact us if you wish to exercise these rights.
Data Preferences: You can control your cookie preferences or limit the data you share by adjusting your browser settings.

6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

 7. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at info@mentemlab.com.

Thank you for trusting us with your data. We are committed to ensuring your privacy and security while using our services.

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Last Updated:  November 1, 2024

This Cookie Policy explains what cookies are, how we use them on our website, and your options regarding their management.

1.What Are Cookies?
  Cookies are small text files placed on your device when you visit a website. They help us recognize your device and provide you with a better browsing experience by remembering your preferences and settings.

 2. How We Use Cookies
We use cookies for the following purposes:
Essential Cookies: These are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.
Functional Cookies: These allow us to remember your choices, such as your language preferences, and provide enhanced, more personalized features.
Analytics Cookies: These help us understand how visitors use our site. We use them to analyze traffic and usage patterns to improve our website’s performance and user experience. These cookies do not identify individual users.

3. Cookies Used on Our Site
We use cookies provided by Wix to manage the website’s performance and security. Wix may set both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

4. Managing Your Cookie Preferences
  Browser Settings: You can manage or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they are being used. However, please note that disabling essential cookies may impact the functionality of our website.
Cookie Banner: Upon your first visit, you will see a banner that allows you to accept or manage cookies. You can change your preferences at any time.

5. Changes to This Cookie Policy
   - We may update this Cookie Policy periodically. We will notify you of any significant changes by posting the updated policy on our website.

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Last Updated:  November 1, 2024

We are committed to ensuring that our website is accessible to all users, including those with disabilities. Our goal is to provide an inclusive experience that allows everyone to access and interact with our content and services.

Accessibility Features

Our website incorporates several features to enhance accessibility:

• Keyboard Navigation: All interactive elements are operable via keyboard inputs, facilitating navigation for users who rely on keyboards.

• Screen Reader Compatibility: We use proper semantic HTML and ARIA (Accessible Rich Internet Applications) attributes to ensure that screen readers can accurately interpret and convey content to users with visual impairments.

• Alt Text for Images: Descriptive alternative text is provided for all meaningful images, allowing screen reader users to understand the context and content of visual elements.

• Color Contrast: We have chosen color schemes that meet recommended contrast ratios to ensure text and interface elements are distinguishable for users with visual impairments.

• Accessible Forms: Form fields are clearly labeled, and error messages are provided in text to assist users utilizing assistive technologies.

Ongoing Efforts

We recognize that accessibility is an ongoing process. To maintain and improve the accessibility of our website, we:

• Regular Audits: Conduct periodic accessibility audits using tools and manual testing to identify and address potential issues.

• User Feedback: Encourage feedback from users to identify areas for improvement.

• Staff Training: Provide training for our team to ensure that accessibility considerations are integrated into our development and content creation processes.

Accessibility Tools

We utilize Wix's Accessibility Wizard to identify and fix accessibility issues on our site. This tool scans our site and provides actionable solutions to make our site accessible to all, including those with disabilities and impairments.

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Last Updated:  November 1, 2024

We take the security of your data seriously and have implemented several measures to safeguard user information. This Data Use and Security Policy outlines how we handle your data and the security protocols in place.

1. User Authentication and Protection

• We use the login function provided by Wix to ensure that only authorized users can access our service. This login mechanism is designed to protect our service and intellectual property from unauthorized use. Wix is responsible for the proper execution and security of this authentication process.

• User sessions are protected using industry-standard protocols provided by Wix to secure access and prevent unauthorized activities.

2. Data Collection and Use

• We do not collect or store Personally Identifiable Information (PII) unless specifically required by the user. If you request a session summary email, we will temporarily store your email address to fulfill this request.

• In the event that PII is collected for email purposes, we use AWS service to securely transfer the data. The email is then sent using AWS Service, and all data handling and protection comply with AWS service standards.

3. Data Storage and Identification

• We store user session IDs and member IDs to identify and manage user interactions. This information is used to enhance the user experience and maintain the integrity of our service.

• Data stored in our system is protected according to AWS security protocols, including encryption and secure access controls.

4. Encryption and Security Protocols

• All communication between our website and AWS services is encrypted using HTTPS to protect data in transit.

• Data transferred to and from AWS is safeguarded by AWS security measures, including API Gateway encryption and data protection policies.

5. Third-Party Responsibility

• We rely on Wix for login and user authentication, and Wix is responsible for the proper security and execution of these features.

• AWS is responsible for securing data stored and managed within its infrastructure, and our use of AWS services adheres to their data protection and compliance standards.

By using our service, you acknowledge and accept these data use and security practices. If you have any questions about how we handle your data, please contact us.

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Last Updated:  November 1, 2024

We are committed to maintaining a safe and respectful environment for all users interacting with our conversational agent, Gino. This policy outlines our approach to content moderation and the expectations for user conduct.

1. Commitment to a Safe Environment

• We strive to ensure that our website and the Gino Conversational Agent provide a safe and supportive experience for everyone. We take measures to prevent and address inappropriate, harmful, or abusive interactions.

• Our content moderation practices are designed to minimize risks and maintain a respectful space for communication.

2. Content Moderation Measures

• Automated Monitoring: Gino is equipped with automated systems to detect and flag potentially harmful or inappropriate content during user interactions. These systems help us maintain a secure environment and respond swiftly to violations.

• Human Review: In cases where automated monitoring is insufficient, we may conduct a manual review of flagged content to ensure proper action is taken.

3. User Conduct Guidelines

• When interacting with Gino, users are expected to communicate in a respectful and constructive manner. Offensive, threatening, or abusive language will not be tolerated.

• Please be mindful that Gino is an AI-powered agent designed to assist and provide information. Users should avoid attempting to manipulate or provoke the agent with inappropriate requests or content.

4. Reporting Abusive or Harmful Behavior

• If you encounter or experience abusive, harmful, or inappropriate behavior while using our service, please report it immediately. You can report issues by contacting us at [Contact Email] with details of the incident, including the date, time, and nature of the interaction.

• We take all reports seriously and will investigate promptly, taking appropriate action if necessary to ensure the continued safety and well-being of our users.

5. Consequences of Violating the Policy

• Users who engage in harmful or abusive behavior may be subject to account restrictions or bans, depending on the severity of the violation.

• We reserve the right to take any action we deem necessary to maintain a safe and respectful environment, including disabling access to our services.

By using our website and interacting with Gino, you agree to adhere to this User Safety and Moderation Policy and contribute to a positive experience for all users.

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